24 HOUR CANCELLATION POLICY:
Once you have made your appointment, that time is reserved especially for you.
I work by appointment only, so do not encourage walk-in clients, which may interrupt a session.
I will request your mobile number and send you a courtesy reminder the day before, offering you the opportunity to cancel or reschedule outside of the 24 hours. It is up to you to remember your appointment and reschedule as soon as you know you cannot keep it to avoid a fee.
Short notice cancellations are difficult to fill, so please give at least 24 hours notice, if you need to cancel or reschedule your appointment. This will allow me to offer your empty time slot to another client.
Please note that if you do not attend your appointment and have not given me 24 hours notice, then a cancellation fee of half the treatment cost that you have booked will be payable when booking your next treatment.
Policy on Pay up front packages, special deals and offers: Failure to show to your appointment, and not giving the necessary minimum required notice, will result in the loss of that treatment, and will be deducted automatically from your package. However, if this happens then you can transfer your 5 treatments to my loyalty program and still receive your 10th one at half price.
Thank you for your co-operation and understanding.